Category: Customers

Product Innovation: Ten Empathy Myths
Product innovation depends on understanding the customer. Although empathy represents society’s highest claim on understanding another person (culture, or group) the results often exceed best intentions. When new product innovations fail...
By Innovation Studies Business, Business Model, Communication, Competitive Advantage, consulting, Customers, Innovation, Lean UX, Planning, Strategy, Tools
Job Search Innovation: A Systems Approach
The days of searching through newspapers and filling out paper based applications is a thing of the past. The job search now includes signing up with complex databases and receiving...
By Innovation Studies Business, Communication, Competencies, Customers, Diversity, Human Resources, Leadership, Mission, Values, Vision
Legacy System Replacement Planning Tool
Article Contents Business Model Canvas Legacy Systems Business Model Functional Analysis Evaluating Business Model Performance Strengthening Performance Solution Selection Roadmap Transformation Delivery Barriers Legacy System Replacement Planning Tool Legacy systems...
By Innovation Training Business, Business Architecture, Business Culture, Business Model, Change Management, Competencies, consulting, Customers, Disruption, GAP Analysis, Innovation, Leadership, Lean UX, Legacy Businesses, Measurement, Mission, Strategy, System's Thinking, Tools
Project Bid in Competitive Markets
The project bid process incorporates an ecosystem of players including government agencies, private employers, NGO’s, vendors, and recruiters. Submitting a project bid can thus occur at multiple points including directly...
By Innovation Studies Business, Business Culture, Competitive Advantage, consulting, Customers, project management, Strategy, Technology, Tools
Project Culture in Distributed Networks
Business culture is not a discrete entity but includes the unique cultures that live in breathe in each department, supply chain, channel, and team. To walk across a distributed business is...
By Innovation Studies Business, Business Architecture, Business Culture, Business Model, consulting, Customers, GAP Analysis, Leadership, Legacy Businesses, Planning, project management, Strategy, System's Thinking
Key Account Management Innovation
Article Contents Key Account Management Innovation Relationship Constraints Quotes in Key Account Management Evaluating Performance Ten Drivers of Key Account Management Ranking Matrix Customer Relationship Development Model Understanding the Customer’s...
By Innovation Training Business, Business Architecture, Business Culture, Business Model, Change Management, consulting, Customers, GAP Analysis, Innovation, Interactive, Leadership, Legacy Businesses, Nonprofits, Strategy, System's Thinking, Tools
Brand Equity in Innovative Markets
Brand equity is the commercial value that derives from consumer perception of the brand name of a particular product or service, and not from the product or service itself (Shopify.ca). This...
By Innovation Studies Business, Business Culture, Business Model, Communication, Competencies, Competitive Advantage, consulting, Customers, Marketing, Mission, Planning, Social Media, Strategy, System's Thinking, Values, Vision
Social Media & the Shadow: Lessons for Innovation
Social media represents a unique approach to citizen engagement. Engagement on the platform often bypasses users’ filters as the polite and civilized personas of many (although not all) are cast...
By Innovation Studies Business, Business Architecture, Business Culture, Business Model, consulting, Customers, Evaluation, Innovation, Leadership, Marketing, project management, Public Relations, Strategy, System's Thinking, Tools, Values, Vision